Business Operations Management
The Business Operations Management program gives operation managers and those aspiring to enter operations management the foundational skills, and practical tools to be effective Business Operations Managers.
- 100+ Hours of Course instruction
- Individual Pathway Development Coaching
- 24/7 Ongoing Support
- Full lifetime membership to Restart Program Community
- Access on Computer, laptop, mobile, and Tablet
- Certificate of Business in Operations Management
What you’ll learn
LGS Restart program adds business operation skills and knowledge in the various facets of business process management, opening new doors for you to pursue entrepreneurial ventures or manage a business.
Our combination of management courses, ranging from supply chain management to business process management to lean process improvement, will broaden your skill set and put you in the position to win in whatever venture you choose
Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge while increasing productivity and efficiency and decreasing costs. You’ll learn how business processes can help you improve your company’s bottom line by providing a higher level of quality and consistency for your customers.
Define business process management and related concepts
Recognize the vital role processes play in a business
Appreciate the role of technology in process management
Develop a vision to guide process improvement
Understand how to design or enhance an existing process using the business process life cycle
Construct a process map
Perform a what-if analysis to improve your processes
Implement and monitor process changes
Identify how Lean and Six Sigma methods can assist in managing and improving processes
Use a variety of tools and techniques to eliminate waste and redundancies
Six Sigma is a set of qualitative and quantitative quality tools that can help a business improve its processes. The efficiency built into the business processes brings about improved profits, confidence, and quality. Ultimately this effort is there to ensure customer satisfaction. This course is designed to introduce students to the basic concepts of Six Sigma particularly in continuous process improvement. Various quality tools used in process improvements will be explored as well as the importance of customer relationships.
Understand the Basics of Six Sigma.
Describe incremental and breakthrough improvements and understand the methodologies of continuous improvement
Describe the seven quality tools to solve process problems.
Describe the various quality management tools.
Describe the importance of customer relationships in a quality organization
Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect our business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This
course will introduce you to knowledge management tips, techniques, and proven processes
Define knowledge and knowledge management
Explain the difference between explicit and tacit knowledge
Identify various knowledge management theoretical models
Explain how a properly implemented knowledge management program can improve efficiency
Describe the steps for employing a new knowledge management program in an organization
Identify the required components for implementing a knowledge management framework within an organization
Lean principles have come a long way over the past 300 years. From Benjamin Franklin’s early ideas to Henry Ford’s work in the 1920s and the Toyoda precepts in the 1930s to Jeffery Liker’s publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices. This course will give participants the foundation to begin
implementing Lean process improvement tools in their workplace. The first part of the course will explore the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). The second part of the course will give participants tools to perform continuous improvement in their organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and various Lean data mapping methods.
Define Lean and its key terms
Describe the Toyota Production System and the TPS house
Describe the five critical improvement concepts
Use the Kano model to understand, describe, analyze, and improve the value
Identify and reduce various types of waste
Create a plan for a more environmentally Lean organization
Use the PDSA and R-DMAIC-S models to plan, execute, and evaluate Lean changes
Gather, analyze, and interpret data using flow charts, Ishikawa (fishbone) diagrams, SIPOC diagrams, and value stream maps
Use Lean thinking frameworks, including 5W-2H, Genchi Genbutsu, and Gemba
Prepare for and complete a basic 5-S
Describe the key elements of Kaizen events, particularly a Kaizen blitz
Go back to your organization with a plan to begin incorporating Lean into your corporate culture
The supply chain is a crucial part of any business’s success. Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an extra competitive edge. This course will introduce you to the basic concepts of supply chain management, including the basic flow, core models, supply chain drivers, key metrics, benchmarking techniques, and ideas for taking your supply chain to the next level.
Define supply chain management and logistics
Explain the vertical integration and virtual integration models
Understand the stages in the basic supply chain flow
Identify participants in the supply chain
Recognize supply chain drivers and ways to optimize them
Align supply chain strategy with business strategy
Determine what metrics to track and how to benchmark the related data
Troubleshoot basic supply chain problems
Identify ways to develop your supply chain, such as using third-party logistics providers (3PL’s), insourcing processes,
developing sustainable and eco-friendly strategies, leveraging process improvement strategies, and adopting new
Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem
Describe the art of finance and financial management
Explain key financial terms
Determine your role in company finances
Find the rules and regulations for your area and industry
Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and
statements of retained earnings
Explain how a chart of accounts is created
Tell the difference between cash and accrual accounting
Explain single-entry and double-entry bookkeeping
Differentiate between debits and credits
Identify and analyze important financial data
Make financial decisions
Read annual reports
Recognize different types of organizational financial plans
Explain what budgets are and how to prepare them
In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This course will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline)…
Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions
Write job specifications and identify core competencies
Apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques
Get new employees off to a good start
Understand compensation and benefits
Maintain healthy employee relations
Make performance appraisals a cooperative process
Microsoft Access 365 is Microsoft’s flagship database application that allows you to create and manage databases. In this version of Access, you will find a few new features that help you to better visualize data, and provide support for new datatypes. As well, interface and workflow improvements have been incorporated. This course will help novice computer users quickly learn the basics of using Microsoft Access 365.
Understand how to get started with Microsoft Access, along with the components that are included in a database.
Ability to work with table data and records, and how to sort and filter records and create lookups.
Ability to query a database: joining data from different tables into a query, sorting and filtering data in a query, and performing
calculations in a query.
Creates advanced queries (parameter and action queries), along with summarizing data.
Generate reports — creating them; adding controls, images, and charts; and using advanced reporting.
Design a relational database — creating a table and table relationships, and modifying a table and fields.
The second part of LGS’s Microsoft Access 365 course builds on the knowledge gained in the first part, giving an intermediate level of knowledge. Lessons include: implementing advanced form design, using data validation, using macros to improve user interface design, using advanced database management, distributing and securing a database, and managing switchboards. After completing this course, users should feel comfortable managing their databases, as well as carrying out simple database development and management.
Successfully complete field validation along with form and record validation.
Students should also be able to create macros that complete basic validation and automation tasks, as well as convert
existing macros to VBA
Understand and demonstrate link tables to external data sources, manage a database, determine object dependency,
document a database, and analyze the performance of a database.
Demonstrate converting a database into the ACCDE format and be able to package and digitally sign a database for
Create a database switchboard, how to modify a database switchboard, and how to set startup options.
Students are required to choose and complete 2 electives in this program. They may choose from any of the 1000+ remaining courses.
Students will be required to complete a case study of their choice. They will be required to submit their case study in MLA format bringing their knowledge from the program to a case study. This is a Pass/Fail course.
LGS Restart Programs
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