Business Etiquette: Gaining that Extra Edge
Business Etiquette can make a massive difference in the lives and careers. In this course, students will learn to manage otherwise awkward moments and handle them gracefully. This includes sessions on networking, introductions and remembering names, how to dress for success, confident communications, how to make great first impressions, etiquette at meal time, and much more.
Session One: Course Overview
Session Two: Business Etiquette Basics
Session Three: Test Your Business Etiquette
Session Four: The Handshake
Session Five: Business Card Etiquette
Session Six: The Skill of Making Small Talk
Session Seven: Do You Remember Names?
Session Eight: Making That Great First Impression
Session Nine: Dress for Success
Session Ten: Business Dining
Session Eleven: E-Mail and Telephone Etiquette
Recommended Reading List
Pre- and Post-Assessment Answer Keys
Personal Action Plan