Business Etiquette: Gaining that Extra Edge


Business Etiquette can make a massive difference in the lives and careers.  In this course, students will learn to manage otherwise awkward moments and handle them gracefully. This includes sessions on networking, introductions and remembering names, how to dress for success, confident communications, how to make great first impressions, etiquette at meal time, and much more.

  • Visa Card
  • MasterCard
  • American Express
  • Discover Card
  • PayPal


Course Outline:

Session One: Course Overview

Session Two: Business Etiquette Basics

Session Three: Test Your Business Etiquette

Session Four: The Handshake

Session Five: Business Card Etiquette

Session Six: The Skill of Making Small Talk

Session Seven: Do You Remember Names?

Session Eight: Making That Great First Impression

Session Nine: Dress for Success

Session Ten: Business Dining

Session Eleven: E-Mail and Telephone Etiquette

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan