Business Process Management


Business process management helps organizations control processes to achieve their goals and to be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge while increasing productivity and efficiency and decreasing costs.

This course will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.

This course is based on the six steps of the business process life cycle (create, design, model, execute, monitor, and optimize). It also includes information on process improvement tools such as Lean and Six Sigma.

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Course outline

Session One: Course Overview

Session Two: The Fundamentals of Business Process Management

Session Three: Defining Business Process Management

Session Four: Reflecting on Processes

Session Five: The Business Process Life Cycle

Session Six: The Vision Phase

Session Seven: The Design Phase

Session Eight: The Modeling Phase

Session Nine: The Execution Phase

Session Ten: The Monitoring Phase

Session Eleven: The Optimizing Phase

Recommended Reading List

Post-Course Assessment