Business Process Management
Business process management helps organizations control processes to achieve their goals and to be successful.
This course will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.
This course is based on the six steps of the business process life cycle (create, design, model, execute, monitor, and optimize). It also includes information on process improvement tools such as Lean and Six Sigma.
Session One: Course Overview
Session Two: The Fundamentals of Business Process Management
Session Three: Defining Business Process Management
Session Four: Reflecting on Processes
Session Five: The Business Process Life Cycle
Session Six: The Vision Phase
Session Seven: The Design Phase
Session Eight: The Modeling Phase
Testing the Design
Session Nine: The Execution Phase
Session Ten: The Monitoring Phase
Session Eleven: The Optimizing Phase
Recommended Reading List
Personal Action Plan