Business Process Management


Business process management helps organizations control processes to achieve their goals and to be successful.  

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This course will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers. 

This course is based on the six steps of the business process life cycle (create, design, model, execute, monitor, and optimize). It also includes information on process improvement tools such as Lean and Six Sigma. 

Session One: Course Overview 

Session Two: The Fundamentals of Business Process Management 

Session Three: Defining Business Process Management 

Session Four: Reflecting on Processes 

Session Five: The Business Process Life Cycle 

Session Six: The Vision Phase 

Session Seven: The Design Phase 

Session Eight: The Modeling Phase 

Testing the Design 

Session Nine: The Execution Phase 

Session Ten: The Monitoring Phase 

Session Eleven: The Optimizing Phase 

Recommended Reading List 

Post-Course Assessment 

Personal Action Plan