Closing The Generation Gap In The Workplace


Baby Boomers. Generation X. Millennials. Workplaces these days can be comprised of people from all of these generations. And because each generation was shaped by different experiences, which resulted in divergent values, they may have difficulty getting along.

This online generation gap course explores the generational divide and shows how organizations can make diversity an advantage. It examines common terms and demographic breakdowns, what different generations expect in the workplace, and what recruiting techniques appeal to different generations. Supporting tools, such as succession planning, leadership, coaching, mentoring, and retention strategies, are also covered.


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Course Outline:

Session One: Course Overview

Session Two: History in Brief

Session Three: Finding Common Ground

Session Four: Silents, Boomers, X’ers, Millennials, and Gen Z

Session Five: Recruiting that Bridges the Gap

Session Six: Pre-Assignment Review

Session Seven: Creative Solutions

Session Eight: The Value of Planning

Session Nine: Developing Targeted Retention Strategies

Session Ten: What We Really Want

Personal Action Plan

Course Summary

Recommended Reading List

Post-Course Assessment

Pre- and Post-Course Assessment Answer Key