Communication Strategies


Communication Strategies will provide participants with an understanding of the impact that their communication skills can have on others while exploring the different ways in which developing these skills can make it easier for them to succeed in the office and beyond.

This course includes identification of common communication problems; developing skills to ask questions; learning what their non-verbal messages are saying; developing skills in listening actively and empathetically to others; enhancing the ability to handle difficult situations; and dealing with situations assertively.

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Course outline

Session One: Course Overview

Session Two: Creating Positive Relationships

Session Three: Growing Our Self-Awareness

Session Four: Communication Basics

Session Five: Communication Barriers

Case Study: New Neighbors

Session Six: Asking Questions

Session Seven: Listening Skills

Session Eight: Body Language

Session Nine: Communication Styles

Session Ten: Creating a Positive Self-Image

Session Eleven: Frame of Reference

Session Twelve: Techniques for the Workplace

Session Thirteen: Assertiveness

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan