Communication Strategies
$49.00
Communication Strategies will provide participants with an understanding of the impact that their communication skills can have on others while exploring the different ways in which developing these skills can make it easier for them to succeed in the office and beyond.
This course includes identification of common communication problems; developing skills to ask questions; learning what their non-verbal messages are saying; developing skills in listening actively and empathetically to others; enhancing the ability to handle difficult situations; and dealing with situations assertively.
Description
Course outline
Session One: Course Overview
Session Two: Creating Positive Relationships
Session Three: Growing Our Self-Awareness
Session Four: Communication Basics
Session Five: Communication Barriers
Case Study: New Neighbors
Session Six: Asking Questions
Session Seven: Listening Skills
Session Eight: Body Language
Session Nine: Communication Styles
Session Ten: Creating a Positive Self-Image
Session Eleven: Frame of Reference
Session Twelve: Techniques for the Workplace
Session Thirteen: Assertiveness
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
