Communication Strategies: Using Technology to your Advantage


Technology is an extremely useful asset to any workplace, but the duality is that it can also stand in the way of productivity if not managed effectively. In Working Smarter — Using Technology to Your Advantage — participants gain a better understanding of workplace technology issues, and best practices, including how to coordinate tools and gadgets to ensure that they enhance our productivity and help us get things done.

In this course, we’ve included training sessions on how to effectively make the most of the modern software and hardware that we use daily, including personal computers, phones, instant messages and email, contact management applications, and scheduling software. Additionally, students will learn how to set an IT budget, practice strong online security habits, and more.

  • Visa Card
  • MasterCard
  • American Express
  • Discover Card
  • PayPal


Course outline

Session One: Course Overview

Session Two: Making Your Company a Technology-Friendly Place

Session Three: Conquering Computers

Session Four: Communicating with the IT Department

Session Five: Choosing Software Wisely

Session Six: Technical Training

Session Seven: Setting an IT Budget

Session Eight: Security and Privacy

Session Nine: Uncontrolled vs. Controlled Networks

Session Ten: Ergonomics

Session Eleven: System Usage Policies

Session Twelve: Taking Care of Company Property

Session Thirteen: Time-Saving Tools

Session Fourteen: Telephone Etiquette

Session Fifteen: Instant Messaging

Session Sixteen: Telecommuting

Session Seventeen: Workplace Rage

Session Eighteen: It’s Not Working!

Session Nineteen: A Policies and Procedures Checklist

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan