Communication Strategies: Using Technology to your Advantage
$49.00
Technology is an extremely useful asset to any workplace, but the duality is that it can also stand in the way of productivity if not managed effectively. In Working Smarter — Using Technology to Your Advantage — participants gain a better understanding of workplace technology issues, and best practices, including how to coordinate tools and gadgets to ensure that they enhance our productivity and help us get things done.
In this course, we’ve included training sessions on how to effectively make the most of the modern software and hardware that we use daily, including personal computers, phones, instant messages and email, contact management applications, and scheduling software. Additionally, students will learn how to set an IT budget, practice strong online security habits, and more.
Description
Course outline
Session One: Course Overview
Session Two: Making Your Company a Technology-Friendly Place
Session Three: Conquering Computers
Session Four: Communicating with the IT Department
Session Five: Choosing Software Wisely
Session Six: Technical Training
Session Seven: Setting an IT Budget
Session Eight: Security and Privacy
Session Nine: Uncontrolled vs. Controlled Networks
Session Ten: Ergonomics
Session Eleven: System Usage Policies
Session Twelve: Taking Care of Company Property
Session Thirteen: Time-Saving Tools
Session Fourteen: Telephone Etiquette
Session Fifteen: Instant Messaging
Session Sixteen: Telecommuting
Session Seventeen: Workplace Rage
Session Eighteen: It’s Not Working!
Session Nineteen: A Policies and Procedures Checklist
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
