Conducting Effective Performance Reviews


A performance review meeting is an important aspect of the career planning of HR consultants, managers, and supervisors.

This course will help you to, among other things, recognise the importance of having a performance review process for employees; how to work with employees to set performance standards and goals; skills in observing, giving feedback, listening, and asking questions; an effective interview process and the opportunity to practice the process in a supportive atmosphere.

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Course Outline:

Session One: Course Overview

Session Two: Performance Appraisals Done Well

Session Three: Errors We Make

Session Four: Types of Performance Reviews

Session Five: The Performance Management Process

Session Six: Goals with SPIRIT

Session Seven: The Performance Management Cycle

Session Eight: Setting Standards

Session Nine: Creating a Performance Development Plan

Session Ten: Feedback and Communication

Session Eleven: Listening Skills

Session Twelve: Communication Strategies

Session Thirteen: Giving Feedback

Session Fourteen: Accepting Criticism

Session Fifteen: Planning the Interview

Session Sixteen: The Interview

Session Seventeen: Goal Setting Role Play

Session Eighteen: Providing Feedback

Session Nineteen: Coaching

Session Twenty: Appraisal Preparation

Session Twenty-One: The Interview

Session Twenty-Two: Maintaining Performance

Session Twenty-Three: Handling Performance Problems

Session Twenty-Four: The Part Where Someone Gets Fired

Session Twenty-Five: Pre-Assignment Review

Session Twenty-Six: Performance Management Checklists

Recommended Reading List

Post-Course Assessment

Personal Action Plan