Conflict Resolution: Getting Along in the Workplace


Conflict Resolution: Getting Along in the Workplace is an essential competence for every business because conflict can happen in any workplace.

This course will teach participants the skills necessary to aid them in successfully resolving conflicts of all types while enhancing performance and productivity. The conflict Resolution training course will teach the basics of conflict resolution, how conflict can escalate, the types and stages of a conflict, intervention strategies, and when to employ common resolution tactics.

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Course outline

Session One: Course Overview

Session Two: Defining Conflict

Session Three: Types of Conflict

Session Four: Open Conflict vs. Hidden Conflict

Session Five: Spontaneous and Reflective Behavior

Session Six: The Johari Window

Session Seven: Stages of Conflict

Session Eight: Creating the Win/Win

Session Nine: Conflict Resolution Style Questionnaire

Session Ten: The Role of Communication in Conflict Resolution

Session Eleven: Active Listening Skills

Session Twelve: Paraphrasing Skills

Session Thirteen: Powerful Questions

Session Fourteen: Body Language

Session Fifteen: Pre-Assignment Review

Session Sixteen: The Conflict/Opportunity Test

Session Seventeen: Conflict and Its Resolution

Session Eighteen: Helping Others Through Conflict

Recommended Reading List

Post-Course Assessment

Personal Action Plan