Conflict Resolution: Getting Along in the Workplace
$49.00
Conflict Resolution: Getting Along in the Workplace is an essential competence for every business because conflict can happen in any workplace.
This course will teach participants the skills necessary to aid them in successfully resolving conflicts of all types while enhancing performance and productivity. The conflict Resolution training course will teach the basics of conflict resolution, how conflict can escalate, the types and stages of a conflict, intervention strategies, and when to employ common resolution tactics.
Description
Course outline
Session One: Course Overview
Session Two: Defining Conflict
Session Three: Types of Conflict
Session Four: Open Conflict vs. Hidden Conflict
Session Five: Spontaneous and Reflective Behavior
Session Six: The Johari Window
Session Seven: Stages of Conflict
Session Eight: Creating the Win/Win
Session Nine: Conflict Resolution Style Questionnaire
Session Ten: The Role of Communication in Conflict Resolution
Session Eleven: Active Listening Skills
Session Twelve: Paraphrasing Skills
Session Thirteen: Powerful Questions
Session Fourteen: Body Language
Session Fifteen: Pre-Assignment Review
Session Sixteen: The Conflict/Opportunity Test
Session Seventeen: Conflict and Its Resolution
Session Eighteen: Helping Others Through Conflict
Recommended Reading List
Post-Course Assessment
Personal Action Plan
