Conflict Resolution: Getting Along in the Workplace


The is an essential competence for every business because conflict can happen in any workplace.

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Course Outline:

Session One: Course Overview

Session Two: Defining Conflict

Session Three: Types of Conflict

Session Four: Open Conflict vs. Hidden Conflict

Session Five: Spontaneous and Reflective Behavior

Session Six: The Johari Window

Session Seven: Stages of Conflict

Session Eight: Creating the Win/Win

Session Nine: Conflict Resolution Style Questionnaire

Session Ten: The Role of Communication in Conflict Resolution

Session Eleven: Active Listening Skills

Session Twelve: Paraphrasing Skills

Session Thirteen: Powerful Questions

Session Fourteen: Body Language

Session Fifteen: Pre-Assignment Review

Session Sixteen: The Conflict/Opportunity Test

Session Seventeen: Conflict and Its Resolution

Session Eighteen: Helping Others Through Conflict

Recommended Reading List

Post-Course Assessment

Personal Action Plan