Conflict Resolution: Getting Along in the Workplace
$49.00
The is an essential competence for every business because conflict can happen in any workplace.
Description
Course Outline:
Session One: Course Overview
Session Two: Defining Conflict
Session Three: Types of Conflict
Session Four: Open Conflict vs. Hidden Conflict
Session Five: Spontaneous and Reflective Behavior
Session Six: The Johari Window
Session Seven: Stages of Conflict
Session Eight: Creating the Win/Win
Session Nine: Conflict Resolution Style Questionnaire
Session Ten: The Role of Communication in Conflict Resolution
Session Eleven: Active Listening Skills
Session Twelve: Paraphrasing Skills
Session Thirteen: Powerful Questions
Session Fourteen: Body Language
Session Fifteen: Pre-Assignment Review
Session Sixteen: The Conflict/Opportunity Test
Session Seventeen: Conflict and Its Resolution
Session Eighteen: Helping Others Through Conflict
Recommended Reading List
Post-Course Assessment
Personal Action Plan
