The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. This Crisis Management course allows students to learn how to assist organizations with managing any kind of crisis, from fire to weather disasters, with one solid plan to help prevent, respond to, or recover from them.
This course will teach participants how to: assign people to an appropriate crisis team role; conduct a crisis audit; establish the means for business continuity; determine how to manage incidents; help teams recover from a crisis; apply the crisis management process.
Session One: Course Overview
Session Two: What is Crisis Management?
Session Three: Training Leaders and Staff
Session Four: Conducting the Crisis Audit
Session Five: Performing a Risk Level Analysis
Session Six: Developing a Response Process
Session Seven: Consulting with the Experts
Session Eight: Incident Management Techniques
Session Nine: Working through the Issues
Session Ten: Establishing an Emergency Operations Center
Session Eleven: Building Business Continuity and Recovery
Session Twelve: Walliallia
Session Thirteen: Recovering and Moving On
Recommended Reading List