Crisis Management


The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. This Crisis Management course allows students to learn how to assist organizations with managing any kind of crisis, from fire to weather disasters, with one solid plan to help prevent, respond to, or recover from them.

This course will teach participants how to: assign people to an appropriate crisis team role; conduct a crisis audit; establish the means for business continuity; determine how to manage incidents; help teams recover from a crisis; apply the crisis management process.

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Course outline

Session One: Course Overview

Session Two: What is Crisis Management?

Session Three: Training Leaders and Staff

Session Four: Conducting the Crisis Audit

Session Five: Performing a Risk Level Analysis

Session Six: Developing a Response Process

Session Seven: Consulting with the Experts

Session Eight: Incident Management Techniques

Session Nine: Working through the Issues

Session Ten: Establishing an Emergency Operations Center

Session Eleven: Building Business Continuity and Recovery

Session Twelve: Walliallia

Session Thirteen: Recovering and Moving On

Recommended Reading List

Post-Course Assessment