Disability Awareness: Working with People with Disabilities


People with disabilities represent a significant and largely underutilized resource for so many businesses. This course will give supervisors, managers, and human resources consultants the tools and tips they need to create a diverse workplace and leverage the skills and knowledge that people with disabilities have to offer.

During this course, participants will learn to: prepare to welcome people with disabilities into their workplace; interact with people with disabilities; identify and overcome barriers in the workplace; use respectful, appropriate, acceptable language in any circumstance; understand what their company can do during the hiring and interviewing, and understand what job accommodation is and how it applies in their workplace.

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Course outline

Session One: Course Overview

Session Two: Defining Terms

Some Common Phrases and the Stereotypes Behind Them

Session Three: Misconceptions and Realities

Session Four: A Business Case

Session Five: Dissecting Labels

Session Six: Accessibility

Session Seven: The Cornerstones of Diversity

Session Eight: Pre-Assignment Review

Session Nine: Encouraging Diversity by Hiring

Session Ten: Using the STOP Technique

Session Eleven: Communication Essentials for Disability Awareness

Session Twelve: Communication Styles

Session Thirteen: Critical Conversations

Session Fourteen: How Do We Make It Happen?

Recommended Reading List

Post-Course Assessment

Personal Action Plan