Employee Dispute Resolution: Mediation through Peer Review
Employees looking to develop a formalized procedure where they can comfortably ask important questions and challenge old ways of thinking will find great value in this course.
Students will learn employee dispute resolution; meditation skills; what an effective peer review consists of; how to select a facilitator or panel, and what responsibilities are allocated to each; sophisticated communication skills, including questioning and probing techniques; and the valuable particulars of the hearing process, from inception to a decision.
Session One: Course Overview
Session Two: What is Peer Review?
Session Three: Initiating the Process
Session Four: The Peer Review Panel
Session Five: Asking Questions
Session Six: The Peer Review Process
Session Seven: Panel Walk Through
Session Eight: Why Does the Process Fail?
Recommended Reading List
Personal Action Plan