Employee Dispute Resolution: Mediation through Peer Review


Employees looking to develop a formalized procedure where they can comfortably ask important questions and challenge old ways of thinking will find great value in this course.

Students will learn employee dispute resolution; meditation skills; what an effective peer review consists of; how to select a facilitator or panel, and what responsibilities are allocated to each; sophisticated communication skills, including questioning and probing techniques; and the valuable particulars of the hearing process, from inception to a decision.

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Course Outline:

Session One: Course Overview

Session Two: What is Peer Review?

Session Three: Initiating the Process

Session Four: The Peer Review Panel

Session Five: Asking Questions

Session Six: The Peer Review Process

Session Seven: Panel Walk Through

Session Eight: Why Does the Process Fail?

Recommended Reading List

Post-Course Assessment

Personal Action Plan