English as a Second Language: A Workplace Communications Primer

$49.00

English as a Second Language: A Workplace Communications Primer is a course designed to improve the ability of employees, particularly those whose second language is English, to avoid negativity and gain cooperation through positive, plain, and professional communications.

This course covers tone as well as literal meaning, while engaged in face-to-face conversations, on the phone, sending emails, or videoconferencing. Word choices and how to put them together are covered in detail.

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Description

Course outline

Session One: Course Overview

Session Two: Self Awareness – Skills of Self and Others

Session Three: Words and Positive Workplace Culture

Session Four: Productive Conversations

Session Five: Telephone/Videoconferencing

Session Six: Wordsmith’s Toolbox

Session Seven: Putting Words to Work

Session Eight: Individual Action Planning

Personal Action Plan

Recommended Reading List

Post-Course Assessment