English as a Second Language: A Workplace Communications Primer
English as a Second Language: A Workplace Communications Primer is a course designed to improve the ability of employees, particularly those whose second language is English, to avoid negativity and gain cooperation through positive, plain, and professional communications.
This course covers tone as well as literal meaning, while engaged in face-to-face conversations, on the phone, sending emails, or videoconferencing. Word choices and how to put them together are covered in detail.
Session One: Course Overview
Session Two: Self Awareness – Skills of Self and Others
Session Three: Words and Positive Workplace Culture
Session Four: Productive Conversations
Session Five: Telephone/Videoconferencing
Session Six: Wordsmith’s Toolbox
Session Seven: Putting Words to Work
Session Eight: Individual Action Planning
Personal Action Plan
Recommended Reading List