Hiring for Success: Behavioral Interviewing Techniques


This Course will teach hiring managers to refine their interview skills and methods in order to ultimately choose the right candidate for the job.

Finding the right person for a company is an important factor in business growth, and it can be a very expensive undertaking. How do you separate the good from the great, when they have similar work experience and strengths to offer? This course will help managers develop the necessary competencies to ask the appropriate questions, and thereby determine the fit of potential candidates.

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Course Outline:


Session One: Course Overview

Session Two: History of the Interviewing Process

Session Three: The Recruitment and Selection Process

Session Four: Factors in the Hiring Process

Session Five: Cost Analysis

Session Six: Job Analysis and Position Profiles

Session Seven: Determining the Skills You Need

Session Eight: Finding Candidates

Session Nine: Advertising Guidelines

Session Ten: Screening Resumes

Session Eleven: Performance Assessments

Session Twelve: Problems Recruiters Face

Session Thirteen: Interviewing Barriers

Session Fourteen: Non-Verbal Communication

Session Fifteen: Types of Questions

Session Sixteen: Case Study

Session Seventeen: Traditional vs. Behavioral Interviews

Session Eighteen: Other Types of Questions

Session Nineteen: The Critical Incident Technique

Session Twenty: Listening for Answers

Session Twenty-One: Difficult Applicants

Session Twenty-Two: Interview Preparation and Format

Session Twenty-Three: Other Interview Techniques

Session Twenty-Four: Scoring Responses

Session Twenty-Five: Checking References

Session Twenty-Six: Human Rights

Session Twenty-Seven: Skill Application

Session Twenty-Eight: Pre-Assignment Review

Recommended Reading List

Post-Course Assessment

Personal Action Plan