Knowledge Management


Understanding how to manage knowledge within an organization is the key to business success. When knowledge isn’t managed well, employees can become frustrated, customers can become angry, and productivity can suffer. All of these things can affect a business’s bottom line. This Knowledge Management course trains employees to use the knowledge they already possess in order to help businesses perform at the next level, introducing participants to knowledge management tips, techniques, and proven processes.

This course explains the difference between explicit and tacit knowledge, identifies various theoretical models, explains how a properly implemented program can improve efficiency, describes the steps for deploying a new knowledge management program within an organization, and identifies the required components for implementing this type of framework within an organization.

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Course outline

Session One: Course Overview

Session Two: Definitions

Session Three: The Business Case for Knowledge Management

Session Four: The Knowledge Management Mix

Session Five: The Knowledge Management Framework

Session Six: ITandD’s Conundrum

Session Seven: Knowledge Management Models

Session Eight: The Knowledge Management Toolkit

Session Nine: Implementing Knowledge Management Initiatives

Recommended Reading List

Post-Course Assessment