Managing Customer Service


The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. Customer Service Training: Managing Customer Service course will provide participants with an opportunity to explore their responsibilities within their role as a leader, supervisor, or manager in a customer service environment. As participants discuss the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge.

  • Visa Card
  • MasterCard
  • American Express
  • Discover Card
  • PayPal


Course outline

Session One: Course Overview

Session Two: Six Critical Elements

Session Three: Understanding Leadership

Session Four: Five Practices of Leadership

Pre-Assignment Review

Recommended Reading List

Post-Course Assessment

Personal Action Plan