Managing Customer Service
The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. Customer Service Training: Managing Customer Service course will provide participants with an opportunity to explore their responsibilities within their role as a leader, supervisor, or manager in a customer service environment. As participants discuss the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge.
Session One: Course Overview
Session Two: Six Critical Elements
Session Three: Understanding Leadership
Session Four: Five Practices of Leadership
Recommended Reading List
Personal Action Plan