Overcoming Objections to Nail the Sale


In this course, students work through objections effectively and convert those prospects to sales. You’ll learn how to plan and prepare for objections so that you can handle customer concerns, reduce the number of objections they encounter, and improve their averages at closing sales.

  • Visa Card
  • MasterCard
  • American Express
  • Discover Card
  • PayPal


Course Outline:

Session One: Course Overview

Session Two: Building Credibility

Session Three: Your Competition

Session Four: Critical Communication Skills

Session Five: Observation Skills

Session Six: Handling Customer Complaints

Session Seven: Overcoming Objections

Session Eight: Handling Objections

Session Nine: Pricing Issues

Session Ten: How Can Teamwork Help Me?

Session Eleven: Buying Signals

Session Twelve: Closing the Sale

Recommended Reading List


Personal Action Plan