Skills for the New Employee


With Skills for the Administrative Assistant will teach new and aspiring administrative assistants the essential soft skills necessary to succeed in their careers. This content-rich course will help people who work in support positions to improve their performance in an office environment by learning interpersonal skills, including communication, first impressions, and personal management. They’ll also learn the importance of professional presence, techniques for being assertive, managing conflict, and dealing with difficult people.

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Course outline

Session One: Course Overview

Session Two: Personal Best, Professional Best

Session Three: Putting Others at Ease

Session Four: Distorted Thinking

Session Five: The Steps to Feeling Good

Session Six: Understanding Assertiveness

Session Seven: Improving Your Assertiveness Skills

Session Eight: Communication Skills

Session Nine: Asking and Listening

Session Ten: Non-Verbal Messages

Session Eleven: Writing Skills

Session Twelve: Getting Ahead

Session Thirteen: Self-Management

Session Fourteen: Setting Goals

Session Fifteen: Working as a Team

Session Sixteen: Working with Difficult People

Session Seventeen: Learning to Say No

Session Eighteen: Dealing with Stress

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan