Using the Telephone as a Sales Tool


Learn how to use the telephone as a sales tool in this training course that teaches students how to make dramatic improvements to their results, by sharpening their communication skills, developing trust and respect with customers and colleagues, warming up their sales approach, making positive impressions, learning negotiation strategies to improve sales results, and the use of scripting.

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Course Outline:

Session One: Course Overview

Session Two: Pre-Assignment Review

Session Three: Verbal Communication

Session Four: To Serve and Delight

Session Five: Exceptional Things about Telephone Sales

Session Six: Building Trust

Session Seven: It’s More Than Just a Phase

Session Eight: Communication Essentials

Session Nine: Developing Your Script

Session Ten: Pre-Call Planning

Session Eleven: Phone Tag and Call Backs

Session Twelve: Following Up

Session Thirteen: Closing the Sale

Recommended Reading List

Post-Course Assessment

Personal Action Plan