Using the Telephone as a Sales Tool
$49.00
Learn how to use the telephone as a sales tool in this training course that teaches students how to make dramatic improvements to their results, by sharpening their communication skills, developing trust and respect with customers and colleagues, warming up their sales approach, making positive impressions, learning negotiation strategies to improve sales results, and the use of scripting.
Description
Course Outline:
Session One: Course Overview
Session Two: Pre-Assignment Review
Session Three: Verbal Communication
Session Four: To Serve and Delight
Session Five: Exceptional Things about Telephone Sales
Session Six: Building Trust
Session Seven: It’s More Than Just a Phase
Session Eight: Communication Essentials
Session Nine: Developing Your Script
Session Ten: Pre-Call Planning
Session Eleven: Phone Tag and Call Backs
Session Twelve: Following Up
Session Thirteen: Closing the Sale
Recommended Reading List
Post-Course Assessment
Personal Action Plan
