The ABCs of Supervising Others


The ABCs of Supervising Others is a two-day workshop designed for new and aspiring supervisors.

This course has been designed to provide professionals with the skills necessary to overcome many of the problems encountered as a supervisor, and will ultimately propel them into strong leadership roles!

Through a highly interactive program, students will learn about the role and responsibilities of their new position, while developing or enhancing skills such as listening, communication, conflict resolution, and providing feedback. They will also work through challenges that include hostility, complaints, and keeping employees motivated.

  • Visa Card
  • MasterCard
  • American Express
  • Discover Card
  • PayPal


Course outline

Session One: Course Overview

Session Two: Pre-Assignment Review

Session Three: Making the Transition

Session Five: Key Behaviors and Attitudes

Session Six: Setting Goals

Session Seven: Planning for Success

Session Eight: Active Listening Techniques

Session Nine: Communication Skills

Session Ten: Giving Feedback

Session Eleven: Giving Instructions

Session Twelve: Orders, Requests, and Suggestions

Session Thirteen: Managing Conflict

Session Fourteen: Managing Challenging Situations

Session Fifteen: Developing Relationships

Recommended Reading List

Post-Course Assessment

Personal Action Plan