The ABCs of Supervising Others
$49.00
The ABCs of Supervising Others is a two-day workshop designed for new and aspiring supervisors.
This course has been designed to provide professionals with the skills necessary to overcome many of the problems encountered as a supervisor, and will ultimately propel them into strong leadership roles!
Through a highly interactive program, students will learn about the role and responsibilities of their new position, while developing or enhancing skills such as listening, communication, conflict resolution, and providing feedback. They will also work through challenges that include hostility, complaints, and keeping employees motivated.
Description
Course outline
Session One: Course Overview
Session Two: Pre-Assignment Review
Session Three: Making the Transition
Session Five: Key Behaviors and Attitudes
Session Six: Setting Goals
Session Seven: Planning for Success
Session Eight: Active Listening Techniques
Session Nine: Communication Skills
Session Ten: Giving Feedback
Session Eleven: Giving Instructions
Session Twelve: Orders, Requests, and Suggestions
Session Thirteen: Managing Conflict
Session Fourteen: Managing Challenging Situations
Session Fifteen: Developing Relationships
Recommended Reading List
Post-Course Assessment
Personal Action Plan
