Workplace Violence: How to Manage Anger and Violence in the Workplace
$49.00
Workplace Violence: How to Manage Anger and Violence in the Workplace is a pertinent topic for all organizations today.
Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything workplace leaders need to get started.
Topics included are the definition of workplace violence, communication skills, issue resolution using a problem-solving model, managing anger, and establishing policies and procedures to help people work well together. For those times when violence does occur, participants will understand the value of a systematic approach to incident response, and how to proceed with the next steps.
Description
Course outline
Session One: Course Overview
Session Two: What is Workplace Violence?
Session Three: Understanding the Behavior Wheel
Session Four: The Anger Management Process
Session Five: Communicating Better
Session Six: Basic Problem Solving Tools
Session Seven: Other Ways of Managing Anger
Session Eight: A Systems Approach
Session Nine: Developing a Policy and Program
Session Ten: Risk Assessment
Session Eleven: Hiring Practices
Session Twelve: Workplace Design
Session Thirteen: Workplace Practices and Procedures
Session Fourteen: Security Systems and Personnel
Session Fifteen: Training Programs
Session Sixteen: Developing Emergency Response Plans
Session Seventeen: Program Review
Session Eighteen: Developing a Threat Response Process
Session Nineteen: The Immediate Response
Session Twenty: Consulting with the Experts
Session Twenty-One: Gathering Additional Information
Session Twenty-Two: Re-Evaluating Information
Session Twenty-Three: Communicating Incidents and Threats
Session Twenty-Four: Interviewing Employees
Session Twenty-Five: Risk Level Analysis
Session Twenty-Six: Reviewing the Options
Session Twenty-Seven: Analyzing the Impact
Session Twenty-Eight: Incident Response Checklist
Session Twenty-Nine: Process Application
Recommended Reading List
Post-Course Assessment
