Workplace Violence: How to Manage Anger and Violence in the Workplace


Workplace Violence: How to Manage Anger and Violence in the Workplace is a pertinent topic for all organizations today.

Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything workplace leaders need to get started.

Topics included are the definition of workplace violence, communication skills, issue resolution using a problem-solving model, managing anger, and establishing policies and procedures to help people work well together. For those times when violence does occur, participants will understand the value of a systematic approach to incident response, and how to proceed with the next steps.

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Course outline

Session One: Course Overview

Session Two: What is Workplace Violence?

Session Three: Understanding the Behavior Wheel

Session Four: The Anger Management Process

Session Five: Communicating Better

Session Six: Basic Problem Solving Tools

Session Seven: Other Ways of Managing Anger

Session Eight: A Systems Approach

Session Nine: Developing a Policy and Program

Session Ten: Risk Assessment

Session Eleven: Hiring Practices

Session Twelve: Workplace Design

Session Thirteen: Workplace Practices and Procedures

Session Fourteen: Security Systems and Personnel

Session Fifteen: Training Programs

Session Sixteen: Developing Emergency Response Plans

Session Seventeen: Program Review

Session Eighteen: Developing a Threat Response Process

Session Nineteen: The Immediate Response

Session Twenty: Consulting with the Experts

Session Twenty-One: Gathering Additional Information

Session Twenty-Two: Re-Evaluating Information

Session Twenty-Three: Communicating Incidents and Threats

Session Twenty-Four: Interviewing Employees

Session Twenty-Five: Risk Level Analysis

Session Twenty-Six: Reviewing the Options

Session Twenty-Seven: Analyzing the Impact

Session Twenty-Eight: Incident Response Checklist

Session Twenty-Nine: Process Application

Recommended Reading List

Post-Course Assessment